For Builders & Contractors
Project workspace and operations support
- Project workspace setup and configuration
- Document uploads, photo logs, and daily reporting
- Scheduling, task management, and crew coordination
- Procurement workflows and supplier connections
- Subscription and billing questions
For Project Owners
Project visibility and account assistance
- Viewing project status, updates, and progress photos
- Understanding quotes, invoices, and payment schedules
- Communication with assigned contractors
- Account settings and notification preferences
- Platform navigation and feature guidance
For Suppliers
Supply marketplace and order support
- Listing products and managing inventory on TradeForge Supply
- Order fulfillment and delivery coordination
- Connecting with project procurement requests
- Account verification and profile setup
- Payment and settlement questions
Billing & Subscriptions
Payments, plans, and account billing
- Subscription plan upgrades, downgrades, and cancellations
- Invoice and receipt requests
- Payment method updates
- Refund inquiries (see our Refund Policy)
- Billing disputes and charge clarifications
Response Expectations
When to expect a response
Email Support
We respond to all email inquiries within 1 business day. For urgent billing or access issues, include "URGENT" in the subject line.
Phone Support
Phone support is available Monday through Friday during business hours (Eastern Time). If we miss your call, leave a message and we will return it within 1 business day.
Before You Contact Us
Include this information for the fastest resolution
- Your account email address
- The specific feature or page where you encountered the issue
- A description of the problem or question
- Screenshots if applicable
- Your browser and device type (for technical issues)
Direct Contact
Support Email
Business Phone
General Inquiries
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See also: Terms of Service · Privacy Policy · Refund Policy